Please click on any of the following questions to be given a detailed answer.

Don't see your question(s)? Contact our support team via info@centralplainscannabis.com.

Looking for our Medical FAQ? Please click here.

Who is eligible to purchase recreational cannabis?

Recreational cannabis through Central Plains Cannabis is now available for Ontario residents, 19 years of age & older.

What are the recreational store hours?

Our recreational store is open from 9AM-10PM local time (EST: Toronto), Sunday through Saturday.

Orders can be placed 24 hours a day through the Central Plains Cannabis website.

Where are you located?

Our retail store is located at:

34 Beaver Street North,

Newcastle, ON L1B 1H6

Do I need an account to make recreational purchases?

No - accounts are not needed to purchase recreational cannabis from Central Plains Cannabis. Upon completing the age-verification step online, you may add items to your bag and check-out as you would with any other eCommerce store.

In-person age verification is required for pick-up and delivery.

What if my transaction is not approved?

The most common issue we come across when customers try to make a purchase but are declined is due to the billing address on their order not matching what their credit card provider has on file for them - this is a failed AVS check.

If you try to make a purchase but get declined, stop and check the billing address on your order and make sure it matches the address your credit card provider has on file.

How do I pick up my order?

You may pick up your order from our AGCO licensed retail store, located at:

34 Beaver Street North
Newcastle, ON L1B 1H6

I am registered as a medical client with Central Plains Cannabis - can I pick up my medical order at your retail store?

No - unfortunately the current federal Cannabis Regulations mandate that medical cannabis must be shipped directly to clients.

How are orders shipped?

By default, all medical cannabis purchases are shipped via Canada Post Xpresspost, which means you will be given a tracking number and can expect your package within 3-5 business days.

Do you have free shipping available?

We have two categories of default Xpresspost Canada Post shipping:

• Orders under $100.00 will be charged a flat rate of $15.00 + applicable taxes

• Orders $100.00 and over receive free shipping

Please note that when purchasing shipping, you are doing so through the shipping carrier; Central Plains Cannabis does not charge any additional fees for shipping, and once a package leaves our facility we no longer have control over it. Any delivery date guarantees come directly from the individual carrier.

Does Central Plains Cannabis guarantee that orders arrive on time?

Unfortunately, this is not something that we’re able to do at this time.

When purchasing shipping, you are doing so through the shipping carrier; Central Plains Cannabis does not charge any additional fees for shipping, and once a package leaves our facility we no longer have any control over it. Any delivery date guarantees come directly from the individual carrier.

We are experiencing ongoing COVID-19 related delays with both of our carriers at this time, typically extending 1-3 days beyond what they are offering as a delivery date.

If you are seeing further shipping delays with your order, please try contacting the carrier directly. Central Plains Cannabis does not receive any additional information from the carriers, outside of what is attached to your tracking number.

Canada Post: 1-866-607-6301

Hours: Monday - Friday, 7AM - 11PM EST / Saturday & Sunday, 9AM - 9PM EST

If you have your tracking number,click here to track your shipment with Canada Post.

You can also click here submit a Service Ticket with Canada Post- scroll down to Submit a Service Ticket (where it asks if you are the sender or receiver) to begin completing a digital service ticket. If you do this, reach out to our Client Care Team via clients@centralplainscannabis.com as well.

We are also able to submit a ticket as the sender, which may expedite Canada Post’s investigation and result in sooner delivery of your order.

If you find your results with the carrier are unsatisfactory, please reach out and we will see if there is anything we can do on our side to advocate for you.

What happens if my item(s) deformed or melted during shipping?

All of our shipments are stored in a climate-controlled secure storage area, before they leave the building with the shipping carrier. As Canada Post is not offering signature-on-delivery due to the ongoing pandemic, parcels may be safe-dropped at your mailbox or doorstep.

Please be aware that, for parcels containing edibles like chocolates or gummies, prolonged exposure to heat may cause them to melt. While likely less visually appealing, these products will still be effective and safe to consume.

Central Plains Cannabis does not take any responsibility for products that have melted during transit, or while waiting for pickup, however; please contact our support team if this has happened as we may be able to advocate for you with the carrier.

What are your shipping fees?

We have two categories of default Canada Post shipping:

• Orders over $100.00 (before taxes) receive free shipping

• Orders under $100.00 (before taxes) will be charged $15.00

Although we will do our best to assist with shipping issues, we do not offer shipping refunds.

What are the cut-off times for same-day shipments?

We are generally able to ship same-day orders, provided that they are placed prior to the shipping cut-off times:

Canada Post orders must be received prior to 11AM EST.

Please note that, during sales or other high-volume events, we may not be able to ship all orders same-day.

VAPE CARTS & TROUBLESHOOTING

HOW SHOULD I STORE MY VAPE?

Vapes should be stored in their upright position, with the included rubber covers on both the mouthpiece, and battery-end.

Keep them at room temperature or slightly higher; this may help to decrease the viscosity and allow the oil to flow better through the vape.

Please do not leave your vape in a hot vehicle! This may cause the fluid to expand too much, and leak out of the cart.

HOW CAN I CHARGE MY VAPE BATTERY?

To charge your new vape, gently twist the vape cart counter-clockwise to unscrew it from the battery. Next, twist the battery onto the charging port, and plug in - you can use the existing cable to charge via USB, or attach the USB to a power-block and plug it into a wall outlet.

MY VAPE IS NOT PULLING CORRECTLY - WHAT CAN I DO?

A common issue with oil extracts is that the consistency is thick. This is because they are pure plant extracts, and tend to be viscous.

If your vape gets too chilled, the oil may be too viscous to pull effectively through the cart - hold the cart in the palm of your hands for 5-10 minutes to warm it up, and try again.

If your vape plugs and the above method does not unplug it, unscrew the cart from the battery, and use a clean metal paper-clip or safety pin to poke out both the battery-side, and the mouthpiece.

ARE AIR BUBBLES NORMAL?

Yes - there is normally a little air within the cart once the vape is filled, and that bubble slowly grows as you use more of the oil.